Hire your own flooring inspector
Most people have never heard of a Carpet or Flooring Inspector until they experience a flooring issue. Some believe Certified Flooring Inspectors represent the manufacturer or company who hired them, which is simply not true. A Certified Flooring Inspector is hired by carpet and flooring manufacturers to be their “eyes and ears”. Flooring inspectors are bound to follow a code of ethics to avoid conflict of interest and remain impartial and unbiased.
Flooring Inspectors may be hired by individuals such as homeowners, builders, contractors, insurance companies, credit card companies, attorneys, and others involved in the flooring industry.
Be Prepared:
Before contacting a Certified Flooring Inspector gather the information pertinent to your product and complaint. You’ll need the flooring manufacturer’s name, the style, color, and quantity of the carpet or flooring your purchased, and your contractor, retailer, or installer’s information.
Questions to ask a Certified Flooring Inspector before hiring them:
- Does the inspector have a conflict of interest?
- Describe your problem(s) and ask if you may have a valid complaint.
- Just like an attorney would do before accepting a case, a flooring inspector will review your complaint to determine if there may be a valid manufacturing or installation warranty issue.
- If the inspector believes you don’t have a legitimate claim they may decline your inspection, simply because they don’t want to charge you for an inspection they know they can’t help you with.
- Are they certified to inspect your flooring product?
- What organizations are they certified by?
- How long have they been in the flooring inspection business?
- If you believe your complaint will go to litigation, have they been qualified as an Expert?