|Horizon Flooring Inspections
September 2018 to Present
Certified Flooring, Carpet Inspector, and Concrete Moisture Tester in the greater Tampa Bay, Florida area to include Orlando and Sarasota. Averages 5 to 7 inspections per week across Central Florida and delivers support to develop skills set to boost quality and customer satisfaction in flooring and carpet
Performs inspections for all types of people. Customers range from home owners who purchased one room of flooring or carpet to several of the world's largest flooring and carpet manufacturers. Also provides inspections to retailers, distributors, contractors, attorneys, and installers across Central Florida.
Always conducts inspections in the most unbiased and ethical manner. Takes pride in this, and it ensures fairness to all parties involved.
Has a reputation for being one of the experienced flooring and carpet inspectors in the business. Formulating the best report in the industry is not something that one learns how to do over night, or even over a decade. Has over 20 years’ experience in flooring and carpet installation, reports, and claims.
Provides detailed professional inspection reports factoring in the manufacture installation recommendation and pictures with a certified conclusion. These reports always determine the exact cause of a flooring or carpet problem. Takes pride in this, and it ensures fairness to all parties involved.
National Operations/Administration Installation Manager
September 2016 to September 2018
Improved operational functions by developing a program to identify bottom 10% of low-quality installers across the nation and delivered support to develop skillset to boost quality and customer satisfaction
Supervise 38 national offices and support 1143 flooring and carpet installers across the USA. Deliver installation leadership to ensure trained and focused installation team. Ensure adequate number of contractors to provide sound customer service and accountability while developing new programs to augment quantity and quality. Observe functional reports and processes to guarantee markets and installers are performing at optimal levels.
Streamlined administrative process by implementing a Steps to Do program for market installation managers to include key point indicators (KPIs) daily to confirm market managers covered each required task for market success.
Removed costs of repairs or replacements by retaining list of initiatives to observe newly assigned installers (0-180 days) to confirm understanding while performing installations.
Formulated standard toolbox of actions to affect capacity, which led to institutionalizing planning cycle for the best installers to have the best work and made lower performing installers improve their efforts; business boomed across the board.
Southeastern Regional Installation Manager
September 2015 to September 2016
Accredited for forecasted $180M+ in installed revenue for 2016
Coordinate talent development of 45 branch installation managers, installation coordinators, project coordinators, and field inspectors through Southeastern United States and Texas. Conceptualized, established, and monitored all installation processes to Professional Experience Continued
support attainment of objectives. Inspected installation processes to define specifications for accurate measures, quality installation, and quality project completion to achieve negotiated costs and customer expectations. Partnered with national product managers and regional VPs regarding business development activities.
Consistently met corporate objectives for installation cycle time, quality (
SRs, customer service (NPS/NSS), and labor cost containment by product category.
Effectively used financial reports and metrics to coach and manage business to attain targeted results.
Facilitated acquisition and development of 350+ installation contractors and respective crews in the region to efficiently support business needs.
November 2010 to September 2015
Focused on customer experiences to manage installation process and improve customer satisfaction scores from 78.1% approval rating to 84.1%
Administered 32 installation crews for Tampa and Naples, FL flooring markets while overseeing installation of 4600+ floors each month to include Carpet, Hardwood, Laminate, Ceramic Tile, LVT, and Vinyl in 2012.
Successfully averaged $1.7M in floors installed each month in 2012 - 2015.
Awarded runner up for most improved market in 2012 out of 44 total markets.
Improved work performance and professionalism by nominating and mentoring quality installers to ensure compliance with industry standards and customer satisfaction.
Bachelor's degree in Business Administration
Labor Cost Analysis
Financial Report Writing
United States Navy (Retired)
YNC(SW) with a Top Secret/SBI Security Clearance
Certifications / Licenses
Flooring & Carpet:
Certified Hard Surface Inspector from the Institute for Floor Covering Inspectors International (IFCII)
Certified Carpet Inspector from the Institute for Floor Covering Inspectors International (IFCII)
Certified Commercial & Residential Luxury Vinyl Products from the Institute for Floor Covering Inspectors International (IFCII)
Advanced Ceramic Tile Inspector from the Certified Flooring Inspectors University (CFIU).
Advanced Glass Tile Inspector from the Certified Flooring Inspectors University (CFIU).
Certified Moisture Concrete Tester from the Flooring Consultants & Inspector Training Services (FCITS).
Certified Rapid RH Concrete Testing from Wagner Meters.